Shipping policy

Shipping Policy – Dahlia Tubers & Cuttings

for Kaolin Flowers and Farm

1. Shipping Season

Kaolin Flowers and Farm ships dahlia tubers and cuttings during the spring planting season, typically March through May.
Shipping dates may shift depending on weather conditions and USDA zones. We may pause shipments during extreme cold or heat to protect plant viability.

2. Tubers & Cuttings Must Be Ordered Separately

Because tubers and cuttings require different handling, packing methods, and shipping timelines, they cannot be combined in the same order.

Tuber orders must be placed as their own order.
Cutting orders must be placed as their own separate order.

If both are added to a single checkout, we may cancel one of the items and request that you repurchase it correctly.

This ensures proper packing, protects living plant material, and prevents delays in either product’s shipping schedule.

3. Shipping Methods

Orders are shipped using USPS Priority Mail or UPS Ground, depending on package size and destination. Upgrade to UPS express is available at checkout.
A tracking number will be emailed to you when your order ships.

Delivery estimates are provided by the carrier and are not guaranteed by Kaolin Flowers and Farm.

4. Shipping Rates

Shipping fees are calculated at checkout based on the weight and size of your package and your shipping destination.
Since tubers and cuttings ship separately, they incur separate shipping charges.

5. Order Combining

Kaolin Flowers and Farm does not automatically combine separate orders, but we will combine them if all of the following conditions are met:

You contact us in a timely manner before your orders are packaged,
The orders are both tuber orders or both cutting orders (tubers and cuttings cannot be mixed), and
The combined items fit safely within a reasonable box size.

If all conditions are met, we are happy to combine the orders and adjust shipping accordingly.

Orders that do not meet these criteria will ship separately.

6. Delivery Address Responsibility

Please ensure your shipping address is accurate and secure.
Kaolin Flowers and Farm is not responsible for:

Packages lost or stolen after they are marked “Delivered”
Delivery issues caused by incorrect or incomplete addresses
Forwarding or rerouting delays

If a package is returned to us due to an address error, the customer is responsible for reshipping costs.

7. Carrier Delays & Weather Risks

We take great care in packing healthy, viable plant material. However, once a package leaves our farm, we cannot control:

Carrier delays
Weather exposure in transit
Delivery handling practices

For this reason, we cannot guarantee delivery timelines and do not issue refunds for delays caused by carriers or weather events.

8. Inspection Window

Please inspect your order immediately upon arrival.
If you have a concern, you must notify us within 7 days with:

Your order number
Clear photos of the issue
A brief description

We cannot address concerns reported outside the 7-day window.

9. What We Guarantee

Kaolin Flowers and Farm guarantees that:

Tubers will arrive healthy and include at least one viable eye, unless noted otherwise.
Cuttings will arrive alive and reasonably hydrated.
Varieties are true to name to the best of our ability.